Welcome to the eTU Office Add-in support page. We're here to help you get the most out of your experience with our add-in.
If you're new to eTU Office Add-in, here are some quick steps to get started:
The eTU Office Add-in provides the following features:
Q: The add-in is not appearing in my Office application
A: Please ensure you have installed the add-in from the Microsoft Office Store and that you're signed in to your Microsoft account.
Q: The add-in is not responding
A: Try refreshing the add-in by closing and reopening it. If the issue persists, try restarting your Office application.
Q: I'm experiencing performance issues
A: Ensure you have a stable internet connection and that your Office application is up to date.
Q: The sample table is not being created
A: Make sure you have an active worksheet open and sufficient permissions to modify the document. Try refreshing the add-in if the issue persists.
Q: Manifest loading is not working
A: Verify that the manifest URL is correct and accessible. The URL should be a valid HTTPS address pointing to a properly formatted manifest file.
If you need additional assistance, our support team is here to help:
When contacting support, please include:
We value your feedback! If you have suggestions for improving the eTU Office Add-in, please email us at joe.song@intellijouney.com with the subject line "Feature Request".